When a plumbing crisis strikes, it’s easy to go into panic mode and call the first plumbing company you find, but this isn’t always the best course of action. Hiring a plumber is often a costly ordeal on its own, so the last thing you want to deal with is an unexpected issue in the future due to a poor repair job.
This is why it’s important to choose the right plumber. Not only will you benefit from a faster and more affordable job, but also one that will prevent further plumbing issues from happening a few months down the line. Another concern is the wellbeing and security of your family, which is something you can’t put a price on.
So, the next time your dog is swimming in the bathroom or your sink is spurting like a spring, here are 12 tips that’ll help you choose the right plumbing service.
Naturally, a plumbing company that has been around for a few years will be able to provide a much higher quality service than one that was only recently established. While it’s true that every company has to start somewhere, a more established plumber has already learned from the mistakes that an inexperienced plumber might make on your home.
Confirm that the plumber you choose has valid licenses. This is required by all local authorities and states, so no plumbing service worth your money should be without one. If they don’t have a license, chances are there’s a good reason for it and you should look elsewhere.
In a similar light, a good plumber is wise enough to take the necessary precautions in their work and insure themselves for general liability. This can also include workman’s compensation insurance, which protects the workers handling your plumbing. A good plumbing service will be able to provide evidence of their insurance or bonding upon request.
These days, a website serves as the most common point of contact between a business and its potential customers. Therefore, a good plumbing service will have a well-designed website that adequately details their services. Their website should include information about their hours, areas of service, and contact details.
Additionally, a good plumbing service might be one that goes the extra mile and offers additional content on their website. This can include a blog where they provide advice on plumbing issues or a live support center that you can contact in emergencies. These elements serve as indicators of how much a company cares for its customers.
Reputable plumbing companies trust their workers to provide good service and their suppliers to provide high-quality products and tools. Therefore, a good plumbing company should have a warranty on the labor and products they offer. Be sure to also check whether they have a satisfaction guarantee with respect to customer service.
The way a company handles their calls and inquiries is telling of their workplace culture and how they treat their customers. A good plumbing company will answer your call in a warm, friendly manner and provide a helpful service throughout the conversation. Their behavior will extend to when they visit your home, so be sure to keep it in mind.
Nobody likes a company that sneaks in additional fees and charges that you weren’t informed about. A reliable plumber will be transparent about exactly how much you’ll pay for their services. Avoid working with a company that isn’t willing to provide an upfront quote for fixing your plumbing problems.
In this day and age, any company that is proud of its services will have a position on review websites such as Yelp and Google My Business. They should also have social media accounts where they interact with customers and follow up on reviews. A plumbing service with a load of unhappy customers and one-star reviews should probably be avoided.
In addition to online reviews, a good plumbing company should be able to provide a list of references. You can follow up on these references to firstly, see if they’re legitimate and secondly, to get an idea of what it’s like to work with the plumbing service in question. If they refuse to provide any references at all, look elsewhere.
While not necessarily telling of the quality of their service, it would be easier to deal with a company that is located in your local area. This way, you can visit their office and get an idea of how they operate. It also makes it easier to receive a fast response in the event of a plumbing emergency in the future.
There are three main types of credentials that a plumber can have. This includes the following:
Apprentice: An apprentice is a plumber who works alongside journeymen or master plumbers to obtain the necessary knowledge and skills required to become a qualified plumber. They usually participate in classroom instruction and paid practical work.
Journeyman: After passing training, an apprentice graduates to a journeyman and earns a license from their local state. Most don’t have established companies but can handle the majority of plumbing work.
Master Plumber: If you find a master plumber, chances are they’re the best in your area. Master plumbers have associates degrees and have tons of experience.
Some companies offer additional services to their customers for added value. For instance, this company offers a Home Service Back Office, which allows plumbing and home service businesses to outsource their customer support operations. If you’re interested in starting your own plumbing or home service business, this will serve as a great addition to your company.
Look out for plumbers that offer additional services like these, as it shows that they’re willing to go the extra mile to stand out from their competitors.
By factoring in their experience, reputation, transparency, customer service and credentials, you’ll be able to find the right plumber for your needs and have a reliable company to call in emergencies. Taking the time to do your research will inevitably pay off in the future, making it a worthwhile endeavor.